Returns & Exchanges

At Journey Music, we want you to love your apparel as much as your favorite playlist, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original condition, unworn and unwashed, to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Drop Off Package

Hand your package to the designated carrier at any official drop-off location or schedule a pickup at your convenience.

4

Receive Your Refund

After our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing